ItsJustHosting is a private, profitable and debt free web hosting company founded in early 2009 and based in beautiful Vancouver, British Columbia, Canada with servers located in Los Angeles, California, USA and Chicago, Illinois, USA. We offer a wide range of products to accommodate the needs of everyone from beginners to seasoned professionals. We offer premium never-oversold business web hosting, fully managed VPS servers, managed hybrid servers and managed dedicated servers. We are unique in that we offer a full line of products that allow you to seamlessly upgrade and add more resources as your web presence and needs grow, and our experienced, knowledgeable and friendly staff will be there to guide you every step of the way.
Core Values.
Superb Customer Support.
As a client, you are our top priority, and we go above and beyond to ensure you're satisfied. Here are several ways we approach customer support:
1) Communication.
We understand that providing great support begins with the proper methods of communication. We offer a variety of ways for you to get in touch with us, including Live Chat, Help desk (support tickets), E-mail, an online Forum and even social networking sites like twitter. We also offer an emergency toll free phone number that you can use in case you have a technical support emergency and cannot contact us via other methods, or simply need to contact us rapidly.
2) True 24/7/365 Support.
We're here for you every hour of the day, every day of the week, regardless of weekends or holidays. Have an emergency at 3AM Christmas day and we'll be there to answer your call. Want to use the holiday weekend to work on your website and need help with something? contact us via live chat, email or by submitting a support ticket and we'll be there to help you.
3) We're Responsive.
Responsive support is our specialty, but we don't just make promises, we guarantee it. Our industry leading 15 minute average response time guarantee comes backed by our comprehensive Service Level Agreement (SLA). If we fail to meet this high standard of responsiveness for any support request, we will compensate you accordingly.
4) We Keep you in the Loop.
Sometimes things go wrong, and nothing is worse than being left out in the dark if it does. We understand this, which is why we offer an off-site network status page that outlines not only the status of all of our services at any given time, but also off-site ways that you can reach us or read updates. Our network status page includes an off-site blog, forum and even live chat system, independent of the other methods of support on our main web site.
5) We go Above and Beyond.
With most hosting providers, beginners are often forced to fend for themselves when it comes to common tasks like figuring out how to install a script or learning how the control panel works. At ItsJustHosting, we take pleasure in helping you whenever you run into any sort of learning block, no matter how small or trivial. But we don't just stop at doing such tasks for you, we also take the time to teach you, so that in the future, you will be able to perform those same tasks yourself!
Reliability.
Simply put, we offer service you can count on. We never skimp on infrastructure, and use only the best SuperMicro hardware on some of the best networks in America to deliver you a premium service at a great price. This allows us to confidently guarantee you 99.9% uptime with all of our hosting packages, backed by our Service Level Agreement (SLA). If our uptime dips even a tiny bit below this high value for any given month, we will compensate you accordingly. We are that confident in the quality we deliver.
Honesty, and Ethics.
Honesty, ethics, integrity and responsibility are the pillars of our business philosophy. Unlike the vast majority of hosting providers, we do not attempt to trick or mislead you with shady marketing tactics like "unlimited" disk space, fake awards or promotions that seemingly go on forever. We also back every promise we make, including our 100% satisfaction guarantee, with our extensive service level agreement (SLA). We aim to build long term relationships with our clients, based on an honest and trusting atmosphere.
Core Values.
Superb Customer Support.
As a client, you are our top priority, and we go above and beyond to ensure you're satisfied. Here are several ways we approach customer support:
1) Communication.
We understand that providing great support begins with the proper methods of communication. We offer a variety of ways for you to get in touch with us, including Live Chat, Help desk (support tickets), E-mail, an online Forum and even social networking sites like twitter. We also offer an emergency toll free phone number that you can use in case you have a technical support emergency and cannot contact us via other methods, or simply need to contact us rapidly.
2) True 24/7/365 Support.
We're here for you every hour of the day, every day of the week, regardless of weekends or holidays. Have an emergency at 3AM Christmas day and we'll be there to answer your call. Want to use the holiday weekend to work on your website and need help with something? contact us via live chat, email or by submitting a support ticket and we'll be there to help you.
3) We're Responsive.
Responsive support is our specialty, but we don't just make promises, we guarantee it. Our industry leading 15 minute average response time guarantee comes backed by our comprehensive Service Level Agreement (SLA). If we fail to meet this high standard of responsiveness for any support request, we will compensate you accordingly.
4) We Keep you in the Loop.
Sometimes things go wrong, and nothing is worse than being left out in the dark if it does. We understand this, which is why we offer an off-site network status page that outlines not only the status of all of our services at any given time, but also off-site ways that you can reach us or read updates. Our network status page includes an off-site blog, forum and even live chat system, independent of the other methods of support on our main web site.
5) We go Above and Beyond.
With most hosting providers, beginners are often forced to fend for themselves when it comes to common tasks like figuring out how to install a script or learning how the control panel works. At ItsJustHosting, we take pleasure in helping you whenever you run into any sort of learning block, no matter how small or trivial. But we don't just stop at doing such tasks for you, we also take the time to teach you, so that in the future, you will be able to perform those same tasks yourself!
Reliability.
Simply put, we offer service you can count on. We never skimp on infrastructure, and use only the best SuperMicro hardware on some of the best networks in America to deliver you a premium service at a great price. This allows us to confidently guarantee you 99.9% uptime with all of our hosting packages, backed by our Service Level Agreement (SLA). If our uptime dips even a tiny bit below this high value for any given month, we will compensate you accordingly. We are that confident in the quality we deliver.
Honesty, and Ethics.
Honesty, ethics, integrity and responsibility are the pillars of our business philosophy. Unlike the vast majority of hosting providers, we do not attempt to trick or mislead you with shady marketing tactics like "unlimited" disk space, fake awards or promotions that seemingly go on forever. We also back every promise we make, including our 100% satisfaction guarantee, with our extensive service level agreement (SLA). We aim to build long term relationships with our clients, based on an honest and trusting atmosphere.
