What Are Your Name Servers?
NS1.itsjusthosting.com
NS2.itsjusthosting.com

How Long Does It Take To Get My Domain Working?
Depending on where your domain is registered, it usually takes between 4-24 hours.

Do You Offer Data Backups?
We offer weekly backups, and can backup your files any time upon request.

What Uptime Do You Guarantee?
We offer a 99.9% uptime guarantee, or we will credit your account.

Do You Offer a Trial Period?
We offer a 15-day trial period for our shared hosting plans, and a 7-day trial period for our reseller and master reseller plans. The trial periods are unconditional, meaning that we will give you a full refund no-questions asked, but you must make your claim before the appropriate deadlines.

When Do I Pay?
You pay the moment you order. Should you continue to use the services for more than one month, your next payment would be due 30 days after the day you ordered.

How Do I Pay?
We currently only accept Paypal.

What Currencies Do You Accept?
All major world currencies are accepted.

Are There Any Hidden Fees?
There are no hidden fees or setup fees. What you see on the order page is the price you pay.

Is Tax Included Within The Price?
yes tax is included in the price.

What About Promotions?
Sometimes we offer promotions, but unless otherwise state the promotional discount applies only to the first month of the service. If you buy a hosting package with a discount, you are still eligible for our trial periods.

How Soon After Payment Will My Account Be Set Up?
Your account will be set up immediately after payment.

What If I Want To Cancel My Account?
Simply let us know through any support channel and we will cancel your account.

Can I Host Multiple Websites With One Package?
Yes, however the number of websites you can host varies with the packages we offer.

What Happens If I Exceed The Amount Of Allowed Bandwidth Or Storage?
We will give you a warning and offer to upgrade you to a higher account. Should you choose not to upgrade and continue to exceed the allocated bandwidth or storage, we will fine you. If you fail to pay the fines, we will terminate your account.

Can I Upgrade My Account?
Yes, just contact us and we will promptly upgrade you to the account you want.

Can I Have Commercial Advertisements On My Site?
Yes, we allow you to place commercial advertisements on your site.

Will You Advertise On My Site?
We will never advertise on your site in any way.

Do You Allow Adult Websites?
No, we do not allow adult websites or sites that are deemed hateful or illegal.

As A Reseller Can I Host Adult Websites?
No, as a reseller you are not allowed to host adult websites or sites that are deemed hateful or illegal.

What Happens I Am Caught With Such a Website?
We will warn you, suspend your account and fine you. Should you fail to comply, we will terminate your account.